|
The LMAS 2006
Customer Survey has reflected a slight deterioration overall to the previous
year's survey. However over 300 Names responded this year which is significantly higher than in
previous years and, with those Names able to comment, LMAS faired very well with the vast majority of
our Names feeling that we provide either a good or excellent service. Where Names have raised concerns
we have contacted them to try to ensure that issues are rectified and that we continue to offer the
highest level of service possible.
|
|
Quality of service
provided |
2004 - 87%
|
2005 - 94%
|
2006 - 93%
|
Good to
Excellent. |
|
|
Quality - Timeliness |
2004 - 85% |
2005 - 93% |
2006 - 92% |
Good to
Excellent. |
|
|
Quality - Helpfulness |
2004 - 89% |
2005 - 94% |
2006 - 92% |
Good to
Excellent. |
|
|
Quality - Answer to questions |
2004 - 87% |
2005 - 93% |
2006 - 90% |
Good to
Excellent.
|
|
|
Quality - Accessibility |
2004 - 85% |
2005 - 90% |
2006 - 89% |
Good to
Excellent.
|
|
|
Quality - Telephone |
2004 - 87% |
2005 - 92% |
2006 - 92% |
Good to
Excellent.
|
|
|
Quality - Letter |
2004 - 88% |
2005 - 93% |
2006 - 94% |
Good to
Excellent.
|
|
|
Quality - Email |
2004 - 85% |
2005 - 92% |
2006 - 87% |
Good to
Excellent.
|
|
|
Quality - Facsimile |
2004 - 91% |
2005 - 96% |
2006 - 94% |
Good to
Excellent. |
|
|
Information - Appropriateness |
2004 - 84% |
2005 - 84% |
2006 - 83% |
Good to
Excellent.
|
|
|
Information - Presentation |
2004 - 87% |
2005 - 71% |
2006 - 87% |
Good to
Excellent.
|
|
|
Information - Content |
2004 - 87% |
2005 - 89% |
2006 - 87% |
Good to
Excellent. |
The
full result of the survey can be forwarded to you if required.
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